Shipping & Return

Shipping and Return Policy



Free Shipping within the United States

JARAMAH is proud to offer free standard shipping to all United States customers if you spend over $99.

 

Do you ship internationally?

We do ship internationally and offer free international shipping to our JARAMAH Members! International shipping fees do apply to all Members. 

 

How long is the delivery time for my order?

Shipping within the US:

If you choose standard shipping (default), your order will be delivered within 3-9 business days after it leaves our warehouse. 

Or you can also choose Priority shipping, your order will be delivered within a week or less after it leaves our warehouse. Priority shipping fee is not refundable. 

 

Shipping to Canada (and other countries): 

Usually takes 1 to 3 weeks.

 

International Package:

We do not guarantee arrival dates for International packages due to many factors out of our control including but not limited to weather/natural disaster, delays in customs clearance, and/or delays on the courier's end.

 

What about Customs, Duties and Taxes?

In addition to the shipping costs, you will be responsible for paying the amount of Customs Duties & Taxes (for customs clearance). We must declare all items at their full price and cannot change this amount to lower custom fees.

 

When will my order ship?

Most in-stock items are shipped within 2-3 business days. We list the processing time in the description part of every product. 

 

Damaged, Defective or Wrong Item 

For items that are damaged, defective or wrong item shipped, please send us a photo of the damage within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We will provide you with a free return or refund. Priority shipping service fee is not refundable.

 

Having second thoughts? No worries! Returns/Exchange is simple!

Please note, some vendors may not accept return or refund. Due to the vendor's own policy. Please read carefully on the product page before you make the purchase.

 

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@jaramah.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@jaramah.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

*Returned items for exchange or refund should be new and ready for resale. It must be unused and in the original packaging, including tags, booklets, and labels. Items must not be worn, altered or damaged. Returned items not in original condition for reasons that are not our error, are subject to a restocking fee being deducted from your refund. Returned or exchanged items must be received by us within 21 calendar days of return/exchange notice. 

 

Items that are made-to-order or personalized cannot be returned.

 

Bulk orders (one order of 10 or more same products) are subjected to a restocking fee for return/exchange as 20% of the purchase price.