JARAMAH is proud to offer free standard shipping to all United States customers if you spend over $99.
Do you ship internationally?
We do ship internationally and offer free international shipping to our JARAMAH Members! International shipping fees do apply to all Members.
How long is the delivery time for my order?
Shipping within the US:
If you choose standard shipping (default), your order will be delivered within 3-9 business days after it leaves our warehouse.
Or you can also choose Priority shipping, your order will be delivered within a week or less after it leaves our warehouse. Priority shipping fee is not refundable.
Shipping to Canada (and other countries):
Usually takes 1 to 3 weeks.
We do not guarantee arrival dates for International packages due to many factors out of our control including but not limited to weather/natural disaster, delays in customs clearance, and/or delays on the courier's end.
What about Customs, Duties and Taxes?
In addition to the shipping costs, you will be responsible for paying the amount of Customs Duties & Taxes (for customs clearance). We must declare all items at their full price and cannot change this amount to lower custom fees.
When will my order ship?
Most in-stock items are shipped within 2-3 business days. We list the processing time in the description part of every product.
Damaged, Defective or Wrong Item
For items that are damaged, defective or wrong item shipped, please send us a photo of the damage within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We will provide you with a free return or refund. Priority shipping service fee is not refundable.
Exchange & Return:
Having second thoughts? No worries! Returns/Exchange is simple! Please note, some vendors may not accept return or refund. Due to the vendor's own policy. Please read carefully on the product page before you make the purchase. We have a 21-day return policy, which means you have 21 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at firstname.lastname@example.org.
How to contact us:
Apple Verify Chat: Click Chat Message for Questions?
Email: support@Jaramah.com (we usually respond to inquiries within 2 business days) Customer support line: 619-496-9467 (7am to 6pm PST Monday – Friday)
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